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Collection: National Disaster and Digital Preservation: 9/11 and the Internet
Description: Untied website's provides: “1. a service for prospective passengers by alerting them to United Airlines' attitude towards its customers and employees; and 2. a forum for passengers and employees to voice their concerns and complaints, in the hopes that United will pay attention and act appropriately to respond to them.” The website “began as a result of United's reluctance to read letters by” its creators - Jeremy R. Cooperstock and Vinita N. D'Souza - regarding “a series of unpleasant flights in the spring of 1996.” While their initial letter “complained about their lack of coordination in rerouting passengers, not announcing a critical flight delay in English, not being able to satisfy seating reservations made weeks in advance, upgrading late arrival and standby passengers over others who had already been inconvenienced, and mishandling of a garment bag, the web pages resulted from United's lack of concern for customer relations in not replying to their letters.” -- http://untied.com/site/faq.shtml
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Subject: September 11 Terrorist Attacks, 2001, Society & Culture, Blogs & Social Media, Computers & Techology
Creator: Untied Air Lines, Inc.
Language: English
Format: image/gif, image/jpeg, image/png, pdf, text/css, text/html, text/plain
Type: Text, Image, Service, InteractiveResource, Dataset
Date: 1997
Rights: Copyright © 2013 Untied Air Lines, Inc. All rights reserved.
Identifier: http://www.untied.com/
Collector: University of Pittsburgh - Innovation and Sustainability SWG
Relation: References United Airlines, Inc.
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